FAQs

 

WILL THESE PRODUCTS HARM MY HAIR?

Our products are formulated with carefully selected ingredients that are intended to cleanse, condition, moisturize, nourish, and support the overall care of your hair. Our formulas are not 100% natural or organic; instead, we use a combination of naturally derived and cosmetic-grade ingredients selected for their intended purpose and performance.

As with any hair or personal-care product, individual results may vary. We recommend reviewing the full ingredient list before use, especially if you have known allergies or sensitivities. If irritation occurs, discontinue use and consult a qualified healthcare professional.

ARE ONDULADO PRODUCTS SAFE FOR CHILDREN?

Yes! Ondulado offers a dedicated children's hair-care line made with naturally derived ingredients selected with children's hair and scalp needs in mind. Our children's collection is formulated for children ages 0+, including infants.

Each product in our children's collection will include a specific recommended age range in its product description, along with directions for use and the full ingredient list, so parents and caregivers can make informed decisions based on the individual product.

Because every child is different and sensitivities can occur with any personal-care product, we encourage parents and caregivers to review the ingredients before use. If your child has known allergies, sensitivities, or a specific scalp or skin concern, consult their healthcare professional before introducing a new product.

WHAT MAKES ONDULADO PRODUCTS LUXURY HAIR CARE?

Luxury, to us, is about more than appearance. It's about intentional formulation, quality ingredients, thoughtful performance, and an elevated experience from the first use to the last.

Ondulado combines purposeful hair-care formulas with sophisticated, minimalist packaging designed to make your everyday routine feel elevated. We believe effective hair care and beautiful design should exist in the same space.

WHAT HAIR TYPES ARE ONDULADO PRODUCTS FOR?

Ondulado is designed with a wide range of hair textures and needs in mind, from straight to coily and everything in between.

However, every product is formulated differently and may be better suited to certain hair types, textures, porosities, or concerns. We encourage you to read each product description and its recommended use to determine whether it is the right fit for your hair.

IS ONDULADO BLACK-OWNED?

Yes. Ondulado is proudly Black-owned and women-owned.

Founded with a passion for natural hair care and beauty, Ondulado was created to celebrate individuality while developing quality products designed for a wide range of hair types and textures.

ARE ONDULADO PRODUCTS MADE WITH NATURAL INGREDIENTS?

Our products are not 100% natural or organic. Our formulas may contain a combination of naturally derived and cosmetic-grade ingredients.

We believe in being transparent about what goes into our products, which is why complete ingredient lists are provided for each product. We select ingredients based on their intended function, performance, formulation stability, and the overall experience we want each product to provide.

HOW OFTEN DOES ONDULADO HAVE SALES?

As a growing small business, Ondulado does not offer constant sales or discounts. We carefully plan our promotions based on product availability, launches, special events, and seasonal celebrations so that we can continue investing in our products, brand, and community.

When we do offer a promotion, discounts will generally range from 10–20% off and will be announced through our website, email list, and official social media platforms.

We appreciate your support of a small, growing business. Every purchase helps us continue creating, improving, and bringing Ondulado to more people.

DO YOU OFFER DISCOUNTS TO SALON PROFESSIONALS?

Yes! Licensed cosmetologists and salon professionals may be eligible for 15% off qualifying salon-size productsthrough our professional purchasing program.

If you are interested in purchasing a salon-size product that is not currently available on our website, contact us at sales@onduladoproducts.com to inquire about availability and professional purchasing options.

Professional discounts are subject to eligibility requirements and may not be combined with other promotions unless otherwise stated.

Professional discounts are subject to eligibility requirements and may not be combined with other promotions unless otherwise stated.

DOES ONDULADO COLLABORATE WITH CREATORS AND INFLUENCERS?

We love connecting with creators and influencers who genuinely align with the Ondulado brand.

At this time, we are not actively booking UGC creators or influencer collaborations through December 2026. We plan to open collaboration opportunities beginning in January 2027.

Creators and influencers are still welcome to introduce themselves and send their media kit, social platforms, audience demographics, engagement information, and current rates to info@onduladoproducts.com. While we may not respond or book collaborations immediately, we are happy to keep relevant creator information on file for future opportunities.

Please note that submitting your information does not guarantee a collaboration.

HOW CAN I BECOME AN ONDULADO BRAND AMBASSADOR?

We are always interested in discovering people who genuinely connect with the Ondulado brand and its community.

When ambassador opportunities are available, we will announce applications through our official website, email list, and social media platforms.

Please be cautious of anyone claiming to represent Ondulado and requesting payment or sensitive personal information in exchange for an ambassador position. Official opportunities will come directly through our verified communication channels.

WHERE CAN I FIND THE INGREDIENTS FOR EACH PRODUCT?

You can find the full ingredient list for each product on its individual product page and/or product packaging.

We encourage customers to review ingredients before purchasing, particularly if they have known allergies, sensitivities, or ingredient restrictions.

CAN I USE MULTIPLE ONDULADO PRODUCTS TOGETHER?

Yes, many Ondulado products are designed to complement one another and can be incorporated into the same hair-care routine. However, not every product needs to be used at the same time.

For best results, follow the directions provided for each product and build your routine around your hair's individual needs. If you are introducing multiple new products, consider adding them gradually so you can better understand how your hair responds to each formula.

HOW LONG WILL IT TAKE TO SEE RESULTS?

Hair-care results can vary significantly from person to person depending on hair type, condition, porosity, scalp health, routine, frequency of use, and other factors.

Some products may provide an immediate sensory benefit, such as softness, manageability, or moisture, while other hair-care goals may require consistent use over time.

We do not guarantee a specific result or timeline because your hair is uniquely yours.

SHOULD I PERFORM A PATCH TEST BEFORE USING ONDULADO PRODUCTS?

If you have sensitive skin, known allergies, or are concerned about how your skin or scalp may respond to a new product, we recommend performing a small patch test before full use.

Follow the product's specific directions when provided. Discontinue use if you experience irritation, redness, itching, burning, swelling, or another concerning reaction. If a reaction is severe or persistent, seek appropriate medical attention.

CAN I USE ONDULADO PRODUCTS ON COLOR-TREATED OR CHEMICALLY TREATED HAIR?

Absolutely! Ondulado products can be incorporated into routines for color-treated and chemically treated hair. Our formulas are designed to support the care, moisture, manageability, and overall appearance of hair across a variety of textures and treatment histories.

Because chemically treated and color-treated hair can have different needs depending on the service performed, we recommend following the directions provided for each product and choosing products based on your hair's current condition and specific needs.

As always, review the full ingredient list before use if you have known allergies or sensitivities.

ARE ONDULADO PRODUCTS CRUELTY-FREE?

Yes! Ondulado is proudly cruelty-free. Our products are not tested on animals, and our cruelty-free status is clearly identified on our product packaging.

We believe quality hair care should be created with intention, transparency, and consideration for both our customers and the world around us.

WHERE ARE ONDULADO PRODUCTS MADE?

Ondulado products are proudly made in the United States, with our products manufactured in Texas and Georgia.

As a growing Black-owned, women-owned hair-care company, we value quality, consistency, and transparency throughout our production process. We work with trusted manufacturing partners to bring our formulas from concept to finished product while maintaining the quality and experience we want our customers to receive.

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders are typically processed within 1–3 business days after your order is placed.

Processing time is the time it takes for us to prepare, package, and fulfill your order before it is handed over to the shipping carrier. Processing times do not include weekends or holidays.

During product launches, promotions, major sales, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will communicate updates as needed.

HOW LONG DOES SHIPPING TAKE?

Once your order has been processed and handed over to the carrier, standard shipping typically takes 3–5 business days.

Please remember that the shipping timeline begins after your order has been processed and shipped, not when the order is placed.

Your total estimated delivery time is therefore generally 1–3 business days for processing + 3–5 business days for standard shipping.

Shipping times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside of Ondulado's control.

WHERE DOES ONDULADO SHIP?

At this time, Ondulado ships within the United States only.

We do not currently offer international shipping. As our business grows, we may expand our shipping destinations and will announce any changes through our website, email list, and official social media platforms.

HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated and displayed at checkout based on the shipping options available for your order.

The available shipping rates and estimated delivery times will be shown before you complete your purchase. Shopify allows stores to display applicable shipping rates at checkout based on the store's shipping settings, destination, and order information.

HOW CAN I TRACK MY ORDER?

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

You can use the tracking link provided in your shipping confirmation to monitor your package. Shopify also allows customers to view tracking information through the order status page and, where applicable, the Shop app.

Please allow some time for the carrier's tracking system to update after your package has been shipped.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

If you need to cancel your order, you may be able to do so directly through the Shop app if the cancellation option is available for your order.

If you need to make a change to your order, or if you do not see a cancellation option through Shop, contact us at info@onduladoproducts.com as soon as possible.

Order changes and cancellations can only be accommodated before your order has entered processing or fulfillment. Once an order has been processed, packed, or shipped, we cannot guarantee that changes or cancellations can be made.

Because orders may move into fulfillment quickly, please review your order details carefully before completing your purchase.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If you entered the wrong shipping address, contact us at info@onduladoproducts.com immediately.

We may be able to update the address if the order has not yet been processed or shipped. Once an order has been shipped, we are unable to guarantee that the shipping address can be changed or that the package can be redirected.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

Please carefully review your shipping information before completing your purchase.

WHAT HAPPENS IF MY PACKAGE IS DELAYED?

While we work to process orders within our stated timeframe, shipping delays can sometimes occur after an order has been handed over to the carrier.

Delays may result from weather, holidays, carrier volume, transportation issues, incorrect addresses, or other circumstances outside of Ondulado's control.

If your tracking information shows that your package is delayed, we recommend contacting the shipping carrier directly for the most current delivery information. You may also contact us at info@onduladoproducts.com if you need assistance.

WHAT IF MY PACKAGE SAYS "DELIVERED" BUT I CANNOT FIND IT?

If your tracking information shows that your package was delivered but you cannot locate it, first check around your delivery location and with household members, neighbors, or your building's designated package area.

You should also contact the shipping carrier directly to report the missing package and request additional delivery information.

Because the carrier's tracking system indicates that the package was delivered, Ondulado cannot guarantee replacement or reimbursement for packages that are reported missing after being marked as delivered.

We encourage customers to use a secure delivery address whenever possible.

WHAT IF MY PACKAGE ARRIVES DAMAGED?

If your order arrives damaged, please contact us at info@onduladoproducts.com as soon as possible with your order number, a description of the issue, and clear photos of the damaged product and packaging.

Please do not discard the product or packaging until we have had an opportunity to review the issue.

Once reviewed and approved, Ondulado may provide an appropriate resolution, which may include a replacement, refund, or another applicable solution.

WHAT IF I RECEIVE THE WRONG PRODUCT?

If you receive an incorrect product, please contact info@onduladoproducts.com with your order number, a description of what you received, and clear photos of the product.

We will review the issue and work with you to determine the appropriate resolution.

CAN I COMBINE MULTIPLE ORDERS INTO ONE SHIPMENT?

We generally fulfill orders based on the individual order placed through our website. If you have placed multiple orders and would like them shipped together, contact us at info@onduladoproducts.com as soon as possible.

While we may be able to combine orders that have not yet entered fulfillment, we cannot guarantee that orders can be combined once processing or shipping has begun.

DO YOU OFFER LOCAL PICKUP OR LOCAL DELIVERY?

At this time, Ondulado orders placed through our website are shipped directly to the customer's provided shipping address. We do not currently offer standard local pickup or local delivery through the online store.

Any special pickup or delivery opportunities will be communicated separately when available.

WHAT SHOULD I DO IF I NEVER RECEIVE MY ORDER?

If your expected delivery window has passed and your order has not arrived, first check your tracking information for the most recent carrier update.

If the tracking information has not updated or you believe your package may be lost in transit, contact info@onduladoproducts.com with your order number so we can assist you in reviewing the shipment.

Please note that carrier investigations and delivery timelines may be outside of Ondulado's direct control.