Refund policy

At Ondulado Products, we take pride in creating hair care products that celebrate and care for every texture. As a small, independently owned business, we carefully prepare each order and appreciate every customer who chooses to support our brand.

Because our products are personal care items, we have a strict return policy to protect the quality, safety, and integrity of our products.

All Sales Are Final

Due to the nature of our products, we do not accept returns or exchanges on any opened or used products unless the item arrives damaged or defective.

Once a product has been opened, we cannot accept it for return or resale, even if you are dissatisfied with the product or it does not meet your personal hair care preferences.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us with the following information:

• Your order number.

• A brief description of the issue.

• Clear photos of the product and its packaging.

Once we review your claim, we will determine whether a replacement, refund, or another appropriate resolution is available.

Unopened Products

Unopened products in their original packaging may be considered for a return on a case-by-case basis. Customers must contact us before sending any items back. Return shipping costs may be the customer's responsibility.

Refunds & Replacements

If a refund or replacement is approved, we will notify you of the next steps. Approved refunds will be issued to the original method of payment.

Contact Us

If you have questions about our return policy or believe your order qualifies for a return or replacement, please contact us through our website's contact page.

Thank you for supporting Ondulado Products. As a small business, every order means so much to us, and we appreciate your understanding and continued support as we grow.