Shipping policy

Last Updated: September 29, 2026

At Ondulado Products, we want your order to get to you safely and as quickly as possible. Please review our shipping information below before placing your order.

Order Processing

All orders are processed within 1–3 business days.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Orders are typically processed in the order they are received. During product launches, restocks, promotions, or periods of unusually high order volume, processing may take longer than the standard timeframe.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Our current standard shipping timeframe is:

Standard Shipping: 3–5 business days

Shipping times begin once your order has been processed and handed over to the shipping carrier. Processing time is separate from shipping time.

For example, an order may take up to 1–3 business days to process before the 3–5 business-day shipping timeframe begins.

Please note that shipping times are estimates and are not guaranteed delivery dates.

Shipping Locations

Ondulado Products currently ships within the United States only.

We do not currently offer international shipping.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Ondulado Products is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If your order has not yet shipped and you notice an error in your shipping address, contact us as soon as possible at info@onduladoproducts.com. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been placed.

Tracking Information

Once your order has shipped, you will receive tracking information by email when tracking is available.

Please allow some time for the shipping carrier's tracking system to update after your tracking number has been issued.

Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Delays may occur because of:

  • Weather

  • Holidays

  • High shipping volumes

  • Carrier delays

  • Natural disasters

  • Incorrect or incomplete addresses

  • Other circumstances outside of Ondulado's control

Ondulado Products cannot guarantee delivery dates and is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's management or mail area, and the applicable shipping carrier.

Once a package has been marked as delivered by the carrier, Ondulado Products is not responsible for packages that are subsequently lost, stolen, or taken from the delivery location.

If you believe your package has been lost in transit or there is another delivery issue, please contact us at info@onduladoproducts.com so we can determine what assistance may be available.

Returned Packages

If a package is returned to Ondulado because of an incorrect or incomplete shipping address, an unsuccessful delivery attempt, or failure to claim the package, additional shipping charges may apply if you would like the order reshipped.

If you no longer want the order reshipped, any applicable refund will be handled according to our Return Policy and may be reduced by shipping or other costs that cannot be recovered.

Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the order, destination, promotions, or shipping options available at the time of purchase.

Contact Us

If you have questions about your order or shipping, please contact us at:

Email: info@onduladoproducts.com

Please include your order number when contacting us about an existing order so we can assist you as efficiently as possible.