Privacy policy

Privacy Policy

Last Updated: September 29, 2026

At Ondulado Products (“Ondulado,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, subscribe to our emails, or otherwise interact with our brand.

This Privacy Policy explains what information we collect, how we use it, how it may be processed by service providers that help us operate our business, and the choices you may have regarding your information.

By using our website or purchasing from Ondulado Products, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or customer profile

  • Place an order

  • Subscribe to our email list

  • Contact us with a question or request

  • Participate in a promotion, giveaway, survey, or other brand activity

  • Leave a product review

  • Interact with our website or online store

Depending on how you interact with Ondulado, the information we may collect includes:

  • First and last name

  • Email address

  • Billing and shipping address

  • Telephone number, if provided

  • Order and purchase information

  • Products purchased or viewed

  • Customer account information

  • Information you provide when contacting customer service

  • Reviews, feedback, photographs, or other content you voluntarily submit

  • Information necessary to process transactions and prevent fraud

Payment information is processed through Shopify and the applicable payment provider. Ondulado does not directly store complete credit card numbers or other full payment credentials on our own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics technologies, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General geographic information

  • Pages visited

  • Products viewed

  • Referring websites

  • Time spent on pages

  • Website interactions

  • Shopping cart activity

  • Other technical or usage information

This information may be used to help us understand how visitors use our website, improve our store, maintain website security, provide a better shopping experience, and understand the effectiveness of our marketing.

Our online store is powered by Shopify. Shopify may collect and process information relating to your interactions with our store in accordance with its own privacy practices.

For more information about how Shopify processes personal information, please review Shopify’s Privacy Policy.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, maintain shopping carts, understand website activity, and improve your experience.

Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or marketing purposes.

You may be able to control or disable certain cookies through your browser settings or through the cookie/privacy controls available on our website. Disabling certain cookies may affect the functionality of portions of the website.

Because our store is powered by Shopify, Shopify and certain Shopify services may also use cookies and similar technologies in connection with operating our store.

Analytics

We may use analytics tools to understand how visitors interact with the Ondulado website and to improve our products, website, and customer experience.

Our primary ecommerce platform is Shopify. If we use Google Analytics or another analytics service, that service may collect information about website visits and interactions in accordance with its applicable privacy policy.

Analytics information may include website traffic, pages visited, products viewed, device information, and other information about how visitors interact with our website.

We use analytics information primarily in an aggregated or otherwise useful business context to understand website performance and customer behavior.

How We Use Your Information

We may use personal information we collect to:

  • Process and fulfill orders

  • Process payments

  • Ship purchased products

  • Send order confirmations, shipping updates, and other transactional communications

  • Provide customer service

  • Respond to questions, comments, or requests

  • Manage customer accounts

  • Send marketing and promotional emails when permitted

  • Provide information about Ondulado products, launches, promotions, and events

  • Improve our website, products, services, and customer experience

  • Understand website traffic and customer behavior

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Maintain the security of our website and business

  • Comply with applicable legal obligations

  • Enforce our policies and protect our rights

Email Marketing

Ondulado uses Shopify’s email marketing tools to communicate with customers and subscribers.

If you voluntarily subscribe to our marketing emails, we may send you information about:

  • New products and launches

  • Promotions and special offers

  • Restocks

  • Brand announcements

  • Educational or informational content

  • Events and Ondulado community updates

We do not sell your email address.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.

Please note that even if you unsubscribe from marketing communications, we may still send necessary transactional communications relating to an order or customer service request.

Email templates and visual marketing materials may be designed using Canva. Canva may process information in accordance with its own privacy practices when its services are used to create or distribute marketing materials.

Advertising

Ondulado may use targeted advertising to promote our products and reach people who may be interested in our brand.

We may use advertising tools, pixels, cookies, or similar technologies to help us measure advertising performance and understand how people interact with our website and advertisements.

Ondulado does not sell customer personal information to advertising partners or directly provide customer databases to advertising partners for their own independent use.

However, certain advertising, ecommerce, analytics, or website technologies may process information automatically when you interact with our website or advertisements. Such processing may be governed by the applicable third party’s privacy policy and the settings available through our website or Shopify.

How We Share Information

We do not sell your personal information.

We may share personal information when reasonably necessary to operate Ondulado and provide our products and services.

This may include sharing information with service providers that assist us with:

  • Ecommerce and website hosting

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer service

  • Email marketing

  • Website analytics

  • Fraud prevention and security

  • Technology and website functionality

Our primary ecommerce platform is Shopify. Shopify processes customer information on our behalf in connection with operating our online store and providing ecommerce services.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or legal obligations

  • Respond to valid legal requests

  • Protect the rights, property, or safety of Ondulado, our customers, or others

  • Detect or prevent fraud, abuse, or security issues

  • Enforce our agreements, policies, or terms

Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to sell our products, process orders, manage customer information, and operate our website.

Information collected through our store may be processed by Shopify in accordance with Shopify’s applicable privacy policies and data processing terms.

You can review Shopify’s Consumer Privacy Policy for additional information regarding how Shopify processes personal information.

Customer Reviews and User-Submitted Content

If you voluntarily submit a review, photograph, testimonial, comment, or other content to Ondulado, that information may be displayed publicly on our website, social media platforms, marketing materials, or other Ondulado channels.

Please do not submit information that you do not want made publicly available.

If you believe that content containing your personal information has been published by Ondulado and you would like it removed, you may contact us at info@onduladoproducts.com.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain appropriate business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and why we collected it.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We encourage customers to take reasonable steps to protect their own information, including using strong passwords and avoiding sharing account credentials.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include, where applicable:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to request information about how your personal information is collected or used

  • The right to opt out of certain marketing communications

  • The right to withdraw consent where processing is based on consent

  • The right to request certain information in a portable format

  • The right to object to or restrict certain processing, where applicable

To make a privacy-related request, contact us at:

Email: info@onduladoproducts.com

We may need to verify your identity before completing certain requests to help protect your information and prevent unauthorized access.

Certain rights may not apply in every circumstance and may be subject to applicable legal exceptions.

Marketing Communications

You can unsubscribe from Ondulado marketing emails at any time by selecting the “unsubscribe” option included in our marketing emails.

Opting out of marketing communications does not necessarily prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or responses to customer inquiries.

Children’s Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at info@onduladoproducts.com so that we can take appropriate steps to delete the information.

International Sales and Shipping

Ondulado Products currently sells and ships products within the United States only.

We do not currently accept orders for shipment outside the United States.

If our business expands to international markets in the future, we may update this Privacy Policy and our website practices to reflect the additional privacy, shipping, tax, and legal requirements applicable to those markets.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, social media accounts, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, products, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page to remain informed about how we collect, use, and protect personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Ondulado handles personal information, please contact us:

Ondulado Products
Email: info@onduladoproducts.com

We do not publish our physical business address in this Privacy Policy.